About your role:
We are seeking a dedicated and skilled IT Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support, managing IT assets, and assisting with various IT-related tasks.
This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach to identifying and resolving technical issues.
What you will do:
- Respond to and resolve incoming support requests via phone, email, or in-person in a timely and professional manner.
- Diagnose and troubleshoot basic technical issues related to hardware, software, network, and peripherals.
- Provide guidance and assistance to users on the use of company systems, software applications, and IT equipment
- Maintain an accurate inventory of all IT assets, including hardware and software
- Assist in the procurement, deployment, and retirement of IT assets across all business units
- Maintenance of Equipment inclusive of repair, refurbishing and salvage
- Conduct regular audits to ensure all assets are accounted for and properly maintained
- Assist with the setup, configuration, and maintenance of IT infrastructure, including servers, workstations, and network equipment
- Participate in the development and enforcement of IT policies and procedures
- Office Technical Support Duties not limited to:
- Issuing & Return
- Monthly stocktake
- Planning of inventory refresh life cycles to keep up to date and gathering of hardware/equipment specifications for purchase
- Conduct research & development for new hardware, software and developer libraries
- Create and maintain detailed documentation for IT procedures, configurations, and support activities
- Identify trends in support requests and recommend improvements to reduce recurring issues
- Assist in maintaining the security of IT systems and data
- Support efforts to ensure compliance with relevant regulations and standards
- Participate in regular security audits and implement corrective actions as needed
- Undertake any other ad-hoc assignments as required
*Equipment refers to cameras, computers, laptops and electronic instruments
A successful candidate should have:
- At least 1 year of working experience in any field
- Good computer knowledge and has an interest in computers
- Good communication skills
- Ability to explain technical information to non-technical users effectively